Customer Journey Map Process Free PPT Template

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Additional information



Aspect ratio

16:9, 4:3


for Google Slides (PPTX), for Keynote (KEY), for PowerPoint (PPTX)

Support language


Introducing our Customer Journey Map Process Free PPT Template – a comprehensive tool designed to help you visualize and optimize the customer experience from start to finish. This easy-to-use slide template will guide you in detailing every touchpoint, ensuring a seamless customer journey. Elevate your presentations and put your customer at the heart of your strategy.

Discover the Process Create Perfect Customer Journey Map in PPT PowerPoint

Are you in the pursuit of crafting a clear visual representation of the customer’s experience with your brand? Dive into our Customer Journey Map PowerPoint Template, a must-have tool for marketers, marketing managers, and product managers.

Our free customer journey map ppt template is designed to visually depict the user journey, showcasing every interaction the customer has with your brand. This CJM is a visual testament to the entire process, from acquisition to post-purchase experiences.

  • PowerPoint: Elevate your journey powerpoint presentations with our easy-to-use slides.
  • Google Slides: This isn’t just limited to PowerPoint. Our google slides compatibility ensures a broader application.
  • Keynote: For Apple enthusiasts, adapt this template for Keynote, making your presentation slides stand out.

Unique Features

  • Aspect Ratio: Designed with a professional 16:9 aspect ratio, perfect for all screen types.
  • Fully Editable: Every aspect is editable. From touchpoints to infographics, tailor the template to your needs.
  • Vector Shape: All graphic elements in the slide are in full editable vector shape form, allowing for maximum customization.

Using the Template

  1. Identifying Touchpoints: Pinpoint and visualize every interaction your customer has with your brand.
  2. B2B & B2C Visualization: Whether mapping a b2b process or a consumer journey, this template is versatile.
  3. Flexible ‘Stages’: Depending on your need, select 4 ‘stages’ or more. The term ‘stages’ here means the number of divisions or graphic elements in your journey diagram. Whether you want a 4 piece puzzle slide or an elaborate funnel representation, it’s all at your fingertips.
  4. Infographic Integration: Spice up your customer experience journey map with captivating infographics.

Benefits of Using the Template

  • Enhanced Understanding: Helps you understand your client’s expectations and needs. By delving deep, you can garner valuable information on the client’s perception.
  • Strategic Planning: The journey process with strategies feature ensures a meticulous roadmap for your marketing strategy.
  • Professional Look: It’s not just about information, but also presentation. Our customer journey powerpoint template ensures a professional-looking layout every time.

For those who always strive to understand their customer better, this template collection is invaluable. From a buyer journey in sales to a transformation journey in product management, our template helps in visualizing the process, refining results, and ultimately enhancing the customer’s experience.

This ppt template is available for commercial use. Every marketer, from product managers to marketing managers, can leverage this tool to create a perfect CJM. Dive deep into the customer’s experience, understand their needs, and cater to them effectively with this professional tool.


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