Customer Journey Map PPT Free Template

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Additional information



Aspect ratio

16:9, 4:3


for Google Slides (PPTX), for Keynote (KEY), for PowerPoint (PPTX)

Support language


The “Customer Journey Map PPT Free Template” is a versatile, blank presentation template designed for professionals aiming to visualize the customer experience. This editable template offers a streamlined layout, allowing for easy insertion of key touchpoints, customer emotions, and interactions along the customer’s journey. It’s an ideal tool for marketing teams, customer experience managers, and business strategists to map out the customer journey, identify areas of improvement, and strategize for enhanced customer engagement. The template’s clean design and intuitive format make it simple to customize, ensuring it fits a variety of business contexts and presentation styles.

Mastering the Customer Journey: A Step-by-Step Guide to Our Free Template

Unlock the full potential of your customer service strategies with our free customer journey map PowerPoint template. Designed for versatility, this single slide template is fully compatible with PowerPoint, Google Slides, and Keynote, ensuring seamless integration into your existing presentation suite. Its 16:9 aspect ratio and fully editable vector shape design make it an indispensable tool for product, marketing, and customer experience professionals.

Step-by-Step Guide to Using the Template

  1. Download the Template:
    • Easily download our customer journey map ppt template from our website. It’s quick, free, and sets the stage for a transformative presentation experience.
  2. Begin with a Blank Canvas:
    • Open the template in your preferred platform, be it PowerPoint, Google Slides, or Keynote. You’ll be greeted by a clean, blank slide – a canvas for your creativity.
  3. Customizing Your Journey Map:
    • Edit the slide to reflect your unique customer’s experience. Utilize the icon and diagram tools to create a visual representation of the customer journey.
    • Integrate infographics to depict every touchpoint where customers interact with your business, from initial awareness to loyalty.
  4. Analyzing Customer Insights:
    • Use the map to analyze key insights, identify pain points, and understand the customer feedback. This analysis helps in understanding the current state and envisioning the future state of the customer journey.
  5. Enhancing the Presentation:
    • Add customizable graphics and illustrations to make your slide more visually appealing. Remember, a picture is worth a thousand words, especially when mapping complex customer interactions.
  6. Presenting Your Customer Journey Map:
    • Once your journey map is ready, use it in your PowerPoint presentation or any platform you prefer. The template’s flexibility ensures it is compatible with Google Slides and Keynote as well.

Benefits of Using Our Template

  • Templates are compatible with multiple platforms, providing flexibility.
  • The customer journey slide serves as a powerful tool to improve the customer experience.
  • Easy to edit and customize, making it ideal for product managers and marketing managers.
  • Provides a visually striking and effective way to present complex data and customer journey maps PowerPoint.
  • Facilitates a deeper understanding of the consumer journey, aiding in strategic decision-making.

Our free customer journey map template is more than just a PPT slide; it’s a gateway to deeper customer insights and enhanced customer experience. Whether you’re presenting to stakeholders or brainstorming with your team, this customer journey PowerPoint tool is your ally in mapping out the path to customer satisfaction and loyalty. Download it now and embark on a journey to analyze, understand, and improve the customer journey like never before.


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