Customer Journey Free PPT Template

This product can only be purchased by members.

Additional information



Aspect ratio

16:9, 4:3


for Google Slides (PPTX), for Keynote (KEY), for PowerPoint (PPTX)

Support language


The Customer Journey Free PPT Template is a versatile and visually appealing presentation tool designed to illustrate the customer’s journey through a business process. This template features a clean, minimalistic design, making it ideal for business presentations and workshops. With its editable layout, it allows for easy customization to align with specific branding or thematic needs, offering a professional way to map out customer interactions and experiences. The template also includes a variety of slide options, making it suitable for detailed analysis and strategic planning. This free template is an excellent resource for businesses aiming to enhance their understanding of customer behavior and improve customer satisfaction.

Enhance Your Marketing Strategy with the Free Customer Journey Map PPT Template

Understanding the customer journey is pivotal for businesses aiming to improve customer experience and retention. Our Customer Journey Map PPT PowerPoint Template, compatible with PowerPoint, Google Slides, and Keynote, is an expertly designed tool to visualize and analyze your customers’ interactions with your brand. This free customer journey map template serves as a valuable asset for product managers, marketing, and sales teams to map out the consumer journey and identify key touchpoints.

Features of the Template

  1. Compatibility and Format
    • Fully compatible with PowerPoint, Google Slides, and Keynote.
    • Designed in a 16:9 aspect ratio for a wide-screen display.
  2. Customization and Design
    • Full editable vector shapes, allowing easy customization.
    • Includes a variety of icons and infographics to enhance visual appeal.
    • Allows for the insertion of specific customer personas and customer base details.
  3. Functionality
    • Designed to help you create a visual representation of the customer’s experience.
    • Facilitates the identification of pain points, loyalty stages, and conversion opportunities.

How to Use the Template

  1. Download and Setup
    • Click on the download link to get the template.
    • Open the template in your preferred software – PowerPoint, Google Slides, or Keynote.
  2. Customization
    • Edit the slide to include specific details about your customer’s needs and touchpoints.
    • Utilize the editable vector shapes to tailor the diagram to your brand’s style.
    • Insert graphic elements like icons and infographics for a more comprehensive user journey map.
  3. Application
    • Use the template to visualize and analyze the entire customer journey.
    • Incorporate insights into marketing strategies to improve the customer experience.
    • Share the journey maps with your team to align on objectives and strategies across different departments.
  4. Insights and Analysis
    • Focus on different stages of the customer experience journey to identify potential improvements.
    • Analyze how customers interact at each touchpoint and their perspective at each stage of the journey.

Our Customer Journey Map PPT Template is more than just a roadmap; it’s a dynamic tool that helps businesses understand and cater to their customers’ needs more effectively. By creating a customer journey map, you can gain invaluable insights into the user experience and leverage these learnings to foster stronger customer loyalty and retention. This customizable template is not only a guide to map out the customer’s journey but also a strategic asset in enhancing your business’s entire process of customer interaction.


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