Additional information
| Aspect ratio | 16:9 |
|---|---|
| Support language | English |
| Versions | for Google Slides (PPTX), for Keynote (KEY), for PowerPoint (PPTX) |
| License | Premium |
A customer journey map (CJM) template is a visual representation of the path that a customer takes from initial contact with a business to post-purchase follow-up. The CJM template includes key touchpoints and stages in the journey, helping businesses to identify pain points and develop strategies to address them. By mapping out the customer journey using a CJM template, businesses can tailor messaging and offers to meet customer needs, optimize marketing channels for maximum impact, and leverage customer feedback to inform future marketing strategies.
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