Customer Journey Mapping Free Template PPT

This product can only be purchased by members.

Additional information



Aspect ratio

16:9, 4:3


for Google Slides (PPTX), for Keynote (KEY), for PowerPoint (PPTX)

Support language


Introducing our Customer Journey Mapping Free Template for PPT! Crafted with precision, this template provides a comprehensive guide to visually depict your customer’s experience from initial contact to long-term engagement. Tailor it to your business needs and enhance your presentations with a clear, impactful portrayal of your customer’s journey.

Mastering Customer Journey Mapping: Your Free PPT Template Guide

The path a customer takes during their interaction with a product or service is more than just a series of steps. It’s an intricate dance of emotions, decisions, and touchpoints that when understood, can lead to enhanced customer experience and retention. If you’ve ever found yourself pondering over how to create a customer journey map, this section will walk you through our free customer journey map template available for PowerPoint, Google Slides, and Keynote.

  • Visualizing the Customer Experience: A journey map is a visual representation of how customers interact with your business. From the first touchpoint to after-sales customer support, every aspect of your customer’s experience is mapped out.
  • Identifying Pain Points: Through mapping, you can pinpoint specific pain points a customer may face during their buying journey, allowing for targeted improvements.
  • Understanding Customer Needs: An effective CJM focuses on understanding your customers, their needs, and how they perceive their interactions with your business.

Features of Our Free Template

  • Compatibility: This free customer journey map template is compatible with PowerPoint, Google Slides, and Keynote.
  • Aspect Ratio: The template has an aspect ratio of 16:9, ensuring a crisp display on most screens.
  • Editable Vector Shapes: Every element in our template is fully editable. Tailor it to represent the unique touchpoints, stages, and pain points of your customer’s journey.
  • Diverse Use Cases: Whether you’re charting a current customer’s path, projecting a future state CJ, or mapping out the multi-channel journey of multiple customer personas, this template caters to all.

How to Use the CJM Template

  • Step 1: Download the free customer journey map template suitable for your platform (PowerPoint, Google Slides, or Keynote).
  • Step 2: Define your customer persona. This can be a fictitious customer based on data and psychographics representing your average customer.
  • Step 3: List down the customer touchpoints – these are points where your customers interact with your business.
  • Step 4: Detail every stage of the journey, from awareness to post-purchase. Make sure to identify any pain points and potential areas for improvement in the buying journey.
  • Step 5: Gather customer feedback, integrate it into the map, and iterate based on insights.

Enhancing Your Mapping Process

Besides using our template, consider integrating CJM tools and customer service tools to further enhance the mapping process. Listen to customer feedback, focus on customer pain points, and continuously strive for a better customer experience.

Remember, customer journey maps help businesses understand the customer at a deeper level. They spotlight areas for improvement, helping in creating strategies for better customer retention and more successful CJ.

Whether you’re a seasoned professional or just starting out with creating a CJ, our free to use template simplifies the process, ensuring you cover every aspect of your customer’s experience. So, dive in, and start mapping your CJ today!


There are no reviews yet.

Be the first to review “Customer Journey Mapping Free Template PPT”