Customer Journey Map CJM Free Table Template

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Additional information



Aspect ratio

16:9, 4:3


for Google Slides (PPTX), for Keynote (KEY), for PowerPoint (PPTX)

Support language


Introducing our Customer Journey Map (CJM) Free Table Template! Designed to help businesses visualize the customer’s experience, this slide template provides a comprehensive overview from awareness to loyalty. Tailor the template to fit your specific needs and gain deeper insights into your customer’s journey with ease.

Unlocking the Customer Experience: The Ultimate Customer Journey Map Table Template

Are you looking to improve customer experience or seeking insights into the customer journey mapping process? Our free customer journey map template is here to guide your steps. In the ever-evolving business landscape, understanding every stage of the customer journey is pivotal. This template will help you visualize and improve every touchpoint, from marketing to customer service.

  1. It’s Versatile: Suitable for PowerPoint, Google Slides, and Keynote, giving you flexibility regardless of your preferred platform.
  2. Aspect Ratio Perfected: With a 16:9 aspect ratio, your presentations will look sleek and professional.
  3. Complete Customization: Our free template boasts a full editable vector shape, allowing you to tailor every detail to your business needs.

Key Features:

  • Map Out the Customer Journey: With our journey mapping process, you can dissect every stage of the journey. From the initial buying journey where the customer may first learn about your product, to after-sales customer support.
  • Visualize Customer Touchpoints: A journey map is a visual representation of the various points where your customers interact with your brand. Identify potential opportunities to improve customer interactions and boost satisfaction.
  • Create a Map Tailored to Your Needs: Whether you’re mapping out an existing customer’s journey or designing a future state customer journey, our template provides the flexibility to visualize every aspect of your customer journey.

Benefits of Customer Journey Mapping with Our Tool

  • Deep Dive into Customer Persona: Understand the emotions, pain points, and needs of your average customer, ensuring that every customer touchpoint is a chance to enhance their experience.
  • Inclusive of Every Customer Interaction: From marketing strategies to customer feedback, this map helps in streamlining every aspect of your business operations.
  • Versatile Use: Whether you want to create a simple overview or delve deep with a detailed customer journey map example, our free CJM is adaptable to your requirements.

Steps to Build Your Customer Journey Map with Our Template

  1. Understand Your Goal: Before you start, ask yourself, what’s the purpose of the map? Whether you’re focusing on improving the customer journey or just visualizing the end-to-end customer experience, be clear on your objectives.
  2. Select Your Template: Browse through our varied free CJM templates and pick the one that fits your needs.
  3. Customize to Your Brand: Using the editable vector shapes, personalize the template, adding elements like your brand colors and logo.
  4. Map the Journey: Break down the journey stages. From the moment a customer takes notice of your brand to the point they turn into loyal advocates, visualize every step.
  5. Gather Feedback and Iterate: Use customer feedback to refine and improve customer experience continually.

In conclusion, if you’re seeking a comprehensive tool to map out the customer journey, our free template offers a blend of simplicity, versatility, and depth. By utilizing this tool, businesses can not only identify areas of improvement but also strategize for a successful CJ.


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