Online Customer Journey Map CJM Structure

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for Google Slides (PPTX), for Keynote (KEY), for PowerPoint (PPTX)



An online customer journey map CJM structure is a visual representation of the path that a customer takes from initial contact with a business to post-purchase follow-up in an online context. The structure includes key touchpoints and stages in the journey, helping businesses to identify pain points and develop strategies to address them. By mapping out the customer journey using an online CJM structure, businesses can tailor messaging and offers to meet customer needs, optimize marketing channels for maximum impact, and leverage customer feedback to inform future marketing strategies.


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