Support
Do you need help or have a question? Message us:
We're here to help with any technical questions or issues you may encounter. Feel free to reach out with suggestions, improvements, or ideas. You can also use this form to propose a partnership or collaboration.
For Premium Members, we aim to respond within 24 hours (though we typically reply much sooner). For all other users, our response time is up to 48 hours.
Frequent questions
Open My Account → Subscription and choose Cancel plan. Your Premium access stays active until the end of the current billing period.
Email us from the address on your account and ask for account deletion. We remove your account and associated data within 30 days.
Subscriptions renew automatically. To renew manually after a cancellation, go to My Account → Subscription and choose a plan again.
If you're within 14 days of your first payment and haven't used the extension extensively, contact us and we'll process a refund.
No. Templates are licensed for your own presentations or for presentations you make for your clients, not for resale as templates themselves.
You keep any slides you already inserted into your presentations. You lose the ability to insert new Premium templates once the plan ends.
Go to My Account → Billing history and download any past invoice as a PDF.
A Premium plan is for one user. For a team, contact us about a team plan covering multiple seats.
Yes, send us the template name and what you're trying to change and we'll walk you through it.
Custom design isn't part of the extension today. Send us a request and we'll let you know if we can help case by case.