Customer Journey Optimization

About this template

This slide arranges eight circles around a central octagon, with the title Customer Journey Optimization at the hub and a description beside each circle. The eight steps are success measurement, stepping into the customer's shoes, customer navigation, customer needs and expectations, actionable insights, prioritizing efforts, eliminating root causes and adopting an iterative approach. It fits CX strategy presentations, journey mapping workshops, voice of customer reviews and improvement roadmaps. The circles are colored in four tones, and the text, colors and shapes can all be edited. The wording can be replaced with your own stages.