Customer Journey Step-by-Step Map Template

About this template

This slide combines a five-stage chevron journey with a department ownership grid, so one page shows both the customer path and who is responsible for each part. The stages are Awareness, Consideration, Purchase, Service and Loyalty, each with a step text box beneath it. A touchpoints row lists channels as vertical labels with colored dots. Count badges show how many departments take part in each column, and check or cross icons mark Marketing, Design, Sales and Engineering. Use it to plan a customer journey, review touchpoints or assign responsibilities across teams. Stage names, step text, touchpoint labels, counts and icons can all be edited.