User Behave Differently but you Can Win Them Anyway

About this template

This slide shows a customer journey that splits into three parallel paths and merges back into one outcome, rather than running as a single line. A start circle for users feeds three rows. Each row has an icon circle, a 'Later…' pill and a second icon circle for the follow-up step. The rows cover bouncing and social media re-engagement, interacting and email return, and purchasing and repeat purchases. All paths end in a purchase circle on the right. Use it for customer journey mapping, user behaviour analysis, retention planning and marketing strategy. Text, colours, icons and arrows can be edited.